Privacy Policy

Last updated November 1, 2019



Your Privacy Is Important To Us

Mad River Remedies (“MRR”) values our customers and respects their privacy. Our focus on impeccable service extends beyond our in-person engagement to our online presence as well. This policy describes the personal information we may collect about you, why we collect it, how we use it, and when we share it with third parties. Please read this Privacy Policy before using our website or submitting any personal information. By using our website, you accept the practices described in this privacy policy. This privacy policy may be changed at any time and at all times subject to federal and state laws. Any changes will take effect immediately upon their posting to our website. You are encouraged to review the privacy policy whenever you visit our website to make sure that you understand how any personal information you provide will be used.

This policy does not create a contractual obligation between you and MRR, and it is subject to our Terms & Conditions. If you have questions about this policy, please contact us at

Information We Collect and How We Use It

The information we may collect is used to improve your experience and to communicate with you about our products, services and promotions.

From MRR’s interactions with you:

  • We collect information about you and your transactions and other online interactions with us.
  • In a purchase, we collect information such as your name, billing address, shipping address, telephone number, email address and payment card information.
  • For website registration, [ product reviews ], [subscription to our newsletter or marketing emails] or other programs you participate in, we collect information such as your name, email address, password, address, and telephone number.

Subject to state and federal law, from Third Party Sources: We may combine your information with information we collect or receive about you from other online and offline sources, which helps us to customize our services. To opt out of having your online behavior collected for advertising purposes

Neither your name nor anything about you is sold to any other non-affiliated company or agency. However, as described in greater detail below, we may share your information under certain circumstances with business partners that help this website function or assist us in fulfilling your order such as.

  • Process transactions
  • Improve our website experience and quality of service
  • Send communications about our products, services and promotions
  • Prevent and detect fraud and abuse
  • Comply with our legal obligations, policies and procedures and for internal administrative and analytics purposes.

Age Requirements

MRR does not knowingly collect, use or disclose any personal information from people under the age of 18. If we determine upon collection that a user of our website is under the required age, we will not use or maintain that person’s information. MRR asks that parents monitor children to protect their privacy as our website is not intended for children or people under the age of 18.

Links To Other Sites

While visiting our website, you may link to sites operated by our business partners or other third parties. This does not mean that we endorse these sites. They are independent from us, and we have no control over, or responsibility for, their information or activities.

Automated Technology


We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about how you browse our website. For the same reason, we may obtain information about your general Internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. Cookies help us to improve our website and to deliver a better and more customized service.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the website or unable to avail of any of our services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our website. Additionally, if a browser is set to issue a do not track signal, we do not place tracking cookies on this browser.

Pixel Tags

We also use “pixel tags” (sometimes called “Internet tags”, “web beacons” or “clear GIFS”), which are tiny graphic images, on our website. Pixel tags help us analyze our customers’ online behavior and measure the effectiveness of our website and our advertising. We work with service providers that help us track, collect, and analyze this information.

Pixel tags on our website may be used to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the website. This information may include your computer’s Internet protocol (IP) address, your browser type, your operating system, date and time information, and other technical information about your computer. We may also track certain information about the identity of the website you visited immediately before coming to our website. We do not otherwise track any information about your use of other websites.

Pixel tags and cookies in our emails may be used to track your interactions with those messages, such as when you receive, open, or click a link in an email message from us. We also work with business partners that use tracking technologies to deliver advertisements on our behalf across the Internet. These companies may collect information about your visits to our website and your interaction with our advertising and other communications.

We may combine the information we collect through cookies and pixel tags with other information we have collected from you. This information may be used to improve our website, to personalize your online experience, to help us deliver information to you, to determine the effectiveness of our advertising, and for other internal business purposes.

To opt out of having your online behavior collected for advertising purposes, please contact us at


A common Internet scam is known as “spoofing” or “phishing.” This occurs when you receive an email from what appears to be a legitimate source requesting personal information from you. Please be aware that MRR will never send you an email requesting you to verify credit card, bank information, or any other personal information. If you ever receive an email that appears to be from us requesting such information from you, DO NOT respond to it, and DO NOT click on any links appearing in the email. Instead, please forward the email to us at, as we will investigate all instances of possible Internet fraud.


MRR goes to great lengths to keep your financial information private and safe. We take appropriate physical, electronic and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. In addition, it is our policy to never send your credit card number via e-mail. Please note, that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.

Unfortunately, despite our best efforts, the transmission of data over the Internet cannot be guaranteed to be 100% secure. While we will use every reasonable means to ensure the security of information you transmit to us, we cannot guarantee that such information will not be intercepted by third parties. We will, however, prosecute any unauthorized or fraudulent transactions to the fullest extent permitted by law.

Your Consent

You acknowledge that this Privacy Policy is part of the Terms & Conditions and you agree that using our website signifies your assent to MRR’s Privacy Policy, is subject to all applicable laws, and is undertaken at your own risk. MRR reserves the right to change this Privacy Policy at any time, without advance notice. If we decide to change our Privacy Policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.

How To Contact Us

If you have any questions about your privacy or security on our website, please contact us at 937-684-4621. Alternatively, you may mail your request to, Attention: Privacy.